This Privacy Policy explains how Maa Shakti Seva Trust ("the Trust", "we") collects, uses, shares and protects your personal data when you use https://myseva.site. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
1. Data we collect
Contact details: name, mobile number, email address and city.
Receipt and tax details: postal address, PIN code, PAN (for tax-benefit receipts) and GSTIN / billing details (for GST invoices).
Payment details: amount, cause, payment method, transaction and UTR references, and payment proofs you upload. Card, UPI PIN and net-banking credentials are handled only by PhonePe and are never collected or stored by us.
Optional details: dedication names (for example "in memory of"), messages you send us.
Technical data: IP address, browser type and essential cookies needed for security and to keep the Website working.
2. Why we use your data
To process your seva contribution and confirm its status.
To issue receipts, GST invoices and the Form 114 certificate, and to file statements required by law such as Form 113 with the Income Tax Department and GST returns.
To communicate with you about your seva, respond to your queries and send updates you have asked for.
To display your name on the Seva Wall and leaderboard, only if you allow it.
To prevent fraud, keep the Website secure and comply with legal obligations.
3. Consent
By submitting the seva or contact form you consent to the processing described here. You may withdraw consent at any time by writing to us; this will not affect processing already done, or data we must keep by law (for example financial records).
4. Sharing of data
We do not sell or rent your personal data. We share it only with:
PhonePe (payment gateway) to process online payments;
our hosting, email and IT service providers, who process data on our behalf under confidentiality obligations;
government and regulatory authorities, such as the Income Tax Department (Form 113 reporting) and GST authorities, or when required by law, court order or to prevent fraud.
5. Public Seva Wall
If you tick "Show my name on the public Seva Wall", your name, city, cause, amount and dedication may be shown on the Website. Untick it to appear as "Anonymous". Your phone number, email, PAN and address are never shown publicly.
6. Data retention
Seva and tax records are retained for the period required under the Income-tax Act, the GST laws and other applicable laws. Other data is deleted or anonymised when it is no longer needed for the purpose it was collected.
7. Security
We use HTTPS encryption, restricted admin access, encrypted storage of PAN numbers and private storage for uploaded payment proofs. No method of transmission over the internet is completely secure, but we work hard to protect your data.
8. Your rights
You may ask us to access, correct, update or erase your personal data, withdraw consent, nominate a person to exercise your rights in case of death or incapacity, or raise a grievance. Write to our Grievance Officer using the details below. You may also approach the Data Protection Board of India if your grievance is not resolved.
9. Children
The Website is not meant for children under 18. A child may offer seva only with the verifiable consent and supervision of a parent or guardian.
10. Cookies
We use only essential cookies (for example for security and to remember your form session). If website analytics is enabled, it is used in an aggregated, anonymised form to improve the Website.
11. Grievance Officer
A. B. Patel
Maa Shakti Seva Trust, (My Seva For Manavata)
Email: info.mysevaformanavata@gmail.com
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.